Private-sector approaches are being widely adopted in health care, but there is little evidence to demonstrate either that they offer a better way to organize work, or that they are applicable to the provision of quality health care. Patients and health care workers describe their experiences in Medical Alert: New Work Organizations in Health Care, and their responses challenge the assumptions of private-sector advocates, with implications reaching far beyond Canadian hospitals.

About the Author

Pat Armstrong is a professor in the Department of Sociology at York University and holds a CHSRF/CIHR Chair in Applied Health Services and Nursing Research.Hugh Armstrong is a professor in the School of Social Work and the Institute of Political Economy at Carleton University.

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